Healthcare focus
Vertical-agnostic. Quota carries the relationship; clinical workflow rarely shapes the design.
Healthcare practice exists, but staffing rotates by engagement size and partner-level priority.
Generalist IT. Healthcare is one of many verticals served.
Healthcare-network only. Founder-led, focused on hospitals, ambulatory, specialty, LTC, and behavioral health environments.
T-Mobile relationship
Internal — the rep is the carrier.
Vendor-program tier, often light.
Reseller-tier; carrier engineering rarely engaged directly.
T-Mobile Solution Partner — carrier solution engineering on joint design where the service is in scope. Backed by published deployments (Boston Children's, SuperBroadband).
Vendor neutrality
Single carrier, single account team. Locks the architecture to their portfolio.
Officially neutral, but staffing and partner programs influence recommendations.
Tied to a small set of OEM partner programs (often 1–2 firewall vendors plus their distributor's catalog).
No hardware resale. Channel access through Intelisys (150+ suppliers) means the architecture can be picked on fit, not on what's in our channel.
Channel reach
One carrier's product catalog.
Broad strategic reach; tactical procurement usually handed off.
Whatever the local distributor stocks.
T-Mobile direct, plus Intelisys sub-agent access to AT&T, Lumen, Cox, Cloudflare, Cato, 8x8, EQUINIX, KORE, and 140+ others — at channel pricing.
Deployment model
Sells the service; install handed to provisioning. No architecture ownership.
Strategy and oversight; hands-on work subcontracted.
Hands-on but typically tier-2 engineering, ticket-queue support.
Design → deploy → operate, end-to-end. Hyperion Partners brought in for wireless device lifecycle where the project needs it.
Accountability
Account team rotates. Escalation through carrier support tiers.
Partner-level relationship; day-to-day handled by junior staff.
SLA-by-ticket; severity escalation through helpdesk.
One accountable principal. Today that's the founder. As the team grows, named principal per engagement — not a queue.
Pricing transparency
Carrier pricing, often with promotional terms whose renewal economics aren't obvious.
Time-and-materials at partner rates. Total can be opaque until invoiced.
Per-device or per-user managed-services pricing, often padded for low-touch overhead.
Written scope. Defined deliverables per phase. Optimization targets tracked quarterly. No surprise invoices.
HIPAA-aligned design
Out of scope — security is the client's problem.
Available, charged separately.
Generally yes, depth varies by team experience.
Built into every engagement. Identity-aware segmentation, audit-ready logging, BAA-ready posture.
